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If for any reason you are not happy with your viicode.com purchase, you may return the unused portion to us for a refund or exchange.
Please follow the steps as below:
Please fill out the Return Merchandise section on the back of the invoice (enclosed in your original order) and place it inside the return package.If you are making an exchange and the total cost of your exchange is more than the amount of your return, please include your payment information on the back of the invoice.
Affix the return label provided on the invoice on the outside of the return package.
If the label is not available, all returns should be addressed to:
1357 County Road 3500
Lovelady, TX 75851
For your protection and to ensure prompt delivery, we recommend that you send your return via an insured method which can be tracked in the case of loss (i.e. UPS or insured Parcel Post).
We're sorry, return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance. Additional information can be found in the section - Damaged Items.
Since all of the orders with Free Shipping, once you want to return the package, please choose the Shipping Method with USPS.
If the items received are damaged, please refer to‘Damaged Items’ below.Your return and exchange will be processed promptly and will be shipped via standard ground shipping(USPS). Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the Unite States. An email will be sent to confirm the receipt and processing of your return request.
We will not take any responsibility of the quality of free gift or samples.
Please note: Only products purchased on VIICODE Online may be returned for refund or exchange. The quantity of the rest is have to be more than 3 pads eye mask per box.
If you have questions about returns, please contact us by phone at
646-475-2198 or via email at firstname.lastname@example.org.