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Frequently Asked Questions

  • Your Account

      How do I create an account?

      Go to our Create an account page, enter your name and email address, and create a password. Don’t forget to sign up for our newsletter by ticking the box, so you can receive our latest offer and get a 8% discount on your first purchase.

      Why do I need an account?

      Creating an account means you’ll be able to order your favorite products quickly and easily whenever you shop with us, because your purchase history and delivery details will be saved.

      I forgot my password. What should I do?

      Click on the “Reset your password” link on the “Log in”page and we’ll send you an email explaining how you can set up a new password. If you don't receive our email, contact us and we’ll reset it for you.

      How do I update my details?

      Sign in to your account and you’ll be able to change your details, including your contact details, account information, password, shipping and billing addresses.

      I’d like to unsubscribe

      You can unsubscribe from our emails by clicking the "unsubscribe" link on the bottom of the emails themselves. We’ll be sad to see you go.

     
  • Using Our Store

      How do I apply an coupon code?

      Simply go to your Shopping Cart, find the “Discount Codes” area and enter your code in the box that appears. Once you click “APPLY COUPON”, the offer will be applied to your order. Offer codes are case sensitive. All offers are available for a limited time only, and are subject to availability. Offers can’t be combined unless otherwise noted. And if you have any problems using an offer code, get in touch with our customer service team.

      Where can I get an coupon code?

      The best way to find out about our latest offers is by signing up for our emails, and following us on Facebook and Twitter. These are the main ways we make coupon codes available.

      How can I pay?

      VIIcode.com online store only accept payment through PayPal at the present.You can choose the PayPal payment method that suits you best at the checkout. VIIcode does not accept any payments made in advance, or card payments made over the phone.

      See below for more information regarding our payment methods.

      PayPal Payment

      • We accept PayPal .PayPal is the faster, safer way to pay and get paid online.
      • All transactions are encrypted for your safety.
      • Your PayPal will be not be debited until we have dispatched your order.

      ** If the PayPal transaction is approved, the amount will be reserved immediately and you will receive an order confirmation to your email. Your card will be debited when we ship your order. If you return any items the balance will then be refunded onto your card. If the PayPal transaction is not approved your order will be canceled. Please contact your card provider if you have any questions about this

      Is Sales Tax included in my order?

      We will add the sales tax to your order, if applicable. Note that all prices are quoted exclusive of any sales taxes and these amounts will be added when you checkout your order, if applicable.

      I’m having trouble using the website

      Please get in touch with us. We'll be happy to help you fix any problems, or take your order over the phone.

     
  • Shipping and Delivery

      When will I get my order?

      Depending on your location, your order should arrive in 2-6 business days from the time that it is marked as complete. We cannot guarantee or provide a day of the week or time of day for delivery.

      At this time, we can accept only orders that are billed and shipped to locations in the United States (including Alaska, Hawaii, P.O.Boxes, and U.S. Territories). Your order placed would be fulfilled within 48 hours, exclude federal holidays and weekends.

      What does shipping cost?

      We offer free standard shipping via USPS on all domestic orders.

      Do you ship to Alaska, Hawaii and U.S. Territories?

      Yes, we ship to Alaska, Hawaii and U.S. Territories.

      Can I send my order overseas?

      Orders placed on our US website, VIIcode.com, can only be delivered to a US address.

      What if I need to change my order?

      Orders cannot be canceled or changed once placed online. This is because your online order is sent to our warehouse where it immediately enters the order fulfillment process. However, you may return orders for a refund.

      See returns and exchanges for information about sending products you’ve ordered back to us.

      Can I track my order?

      Yes. Once we’ve shipped your order, we’ll send you an email with your tracking details. Please check your junk box if you didn’t see it in your inbox. Please be aware that tracking information can sometimes be delayed.

     
  • Returns and Exchanges

      How do I return a product?

      As part of our commitment to customer service, VIIcode offers a fair return policy. If you are dissatisfied with any product purchased through our site that has been unopened or opened, you may return the item(s) for a refund within 45 days of receiving your purchase. If you’ve used more than 30% of the product, no refund can be given. Thank you for your understanding.

      Please be advised that a Return Authorization Number is required on all returns. Any returns sent to us without a Return Authorization Number cannot be accepted. Return acceptance is at the sole discretion of VIIcode. Please send an email with subject RETURNS&EXCHANGES to service@viicode.com to get the Return Authorization Number.

      If returning an item(s), you must include all parts, pieces and printed materials in order to be eligible for a refund. Also, to ensure that your returns are received by VIIcode, please make sure to add insurance to your parcels through your preferred mail delivery service.

      All returns should be addressed to:
      viicode.com
      Returns Department
      1357 County Road 3500
      Lovelady, TX 75851

      If the items received are damaged, please refer to‘Damaged Items’ below.Your return and exchange will be processed promptly and will be shipped via standard ground shipping(USPS). Processing and transit time for exchange packages is usually 7-10 business days from the time the exchange is received. Business days are from Monday to Friday, excluding federal holidays within the Unite States. An email will be sent to confirm the receipt and processing of your return request.

      Please note: Only products purchased on VIIcode.com online store may be returned for refund or exchange. Return shipping fees are not refundable. In the case of damaged items, please contact us immediately for assistance.

      Have any questions about returns, please contact us via email at service@viicode.com or by phone at 646-475-2198.

      When can I expect my refund or exchange?

      All returns will be credited back to your PayPal account within 10-12 business days of our warehouse receiving your return.

      What if my order was wrong or the product is damaged?

      When your order arrives, please inspect the carton for any damage that may have occurred during shipment. It is normal for the shipping carton to show some wear, however, if damage occurred to the item(s) in your shipment, please contact us immediately at SERVICE@VIICODE.COM.

      Please provide the order number along with your email address and phone number for fastest service. To assure prompt resolution, please retain the shipping box, packing materials and the damaged items for inspection by the carrier.

     
  • General

      How often should I use the oxygen eye mask?

      We recommend to use 2-3 times a week.

      How often should I use the oxygen eye cream?

      We recommend to use both in the morning and in the evening every day.

      What will happen if I put the eye pads on mistakenly much more than 8 hours?

      The mask may won't stay at the place or even fall off when put on much more than 8 hours.

     
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